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Some agencies and brands have always accepted and harnessed this: www.campaignforrealbeauty.com is a movement orginated by Dove but very much driven by consumers; debating what real beauty means, posting photographs and stories.
Beware agencies peddling Web 2.0, it means they missed the whole point of the web the first time round.
Image from Hugh Macloed: www.gapingvoid.com
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